Returns and Refunds
At Peace & Pose, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return and refund process. Please read our policy below for details.
1. Can I Return My Order?
Yes! We accept returns on eligible items within 30 days of delivery. To qualify for a return:
✔ The item must be unused, unworn, and in its original condition.
✔ The item must be in its original packaging.
✔ You must have a receipt or proof of purchase.
📌 Custom or personalized items are non-refundable unless they arrive damaged or defective.
2. How Do I Start a Return?
To initiate a return, please follow these steps:
- Email us at support@peacepose.com with your order number and reason for return.
- We will provide you with return instructions and a return shipping address.
- Ship the item back to us using a trackable shipping method. (Return shipping costs are the responsibility of the customer.)
- Once received and inspected, we will process your refund or exchange.
3. Refunds Policy
✔ Refunds are issued to your original payment method within 5-10 business days after we receive your return.
✔ If your refund is delayed, please check with your bank or payment provider, as processing times may vary.
✔ Shipping costs are non-refundable, except in cases where we made an error or the item was defective.
4. What If My Order Arrives Damaged or Defective?
If you receive a damaged or incorrect item, please:
✔ Take clear photos of the item and packaging.
✔ Email us at support@peacepose.com within 7 days of delivery.
✔ We will send a replacement or offer a full refund at no extra cost.
5. Can I Exchange an Item?
Yes! If you need a different size or color, we’re happy to exchange your item. Follow the return process above and let us know what you'd like in exchange.
6. Non-Returnable & Non-Refundable Items
❌ Custom or personalized items (unless defective)
❌ Gift cards & digital products (eBooks, downloads)
❌ Items returned after 30 days
❌ Items that are used, washed, or damaged by the customer
7. Who Covers the Return Shipping Cost?
✔ If the return is due to our mistake (wrong or defective item), we cover the return shipping costs.
✔ If you’re returning an item for personal reasons (change of mind, wrong size ordered), you are responsible for return shipping costs.
8. Need Help?
If you have any questions about returns, refunds, or exchanges, please contact us at support@peacepose.com. We’re happy to assist you!